Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

Yes, you need to sign up and create an account to complete your purchase. This helps streamline the checkout process, allows easy tracking of your orders, and enables you to save favorite items for future reference.

Certainly! You can update your details through the My Account section. If you forget your password, you can reset it using the “Forgot Password” option on the login page. A password reset link will be emailed to you.

Yes, we prioritize the security of your information and ensure it is not shared with third parties. The details you provide help us offer a smooth shopping experience, personalized recommendations, and efficient order tracking.

Ordering from our website is simple:

  1. Browse and select your preferred product.
  2. If purchasing a saree, you can provide blouse stitching details or opt for pico/fall services.
  3. For readymade garments, choose the correct size using our size guide.
  4. Click Add to Cart and continue shopping or proceed to checkout.
  5. On the checkout page, enter your billing and shipping details and choose a payment method.
  6. Review your order and confirm it to proceed with payment.
  7. You will be redirected to a secure payment gateway.
  8. Once the payment is successful, you’ll receive an order confirmation via email.

Unfortunately, we do not currently offer this feature.

Our social media platforms showcase exclusive collections and limited-edition pieces. If you see an item you wish to purchase, send us a direct message on Instagram or Facebook. Our team will check availability and guide you through the purchase process.

For any other questions, feel free to reach out to our customer care team at +91 9952660027

We typically require 3-5 business days to process and dispatch your order. If your order includes special requests or customizations, processing may take up to 5 business days.

 

For international orders, deliveries with free shipping may take around 5-7 days.

 

However, if you need your order sooner, you can opt for paid express shipping for faster delivery.

 

Yes, we provide free shipping for orders above INR 5,000 within India.

 

We value our customer’s safety and privacy to the maximum. All your transactions and payments are processed in a secure environment, complying with the industry standards.

 

Yes, we offer international shipping, but it is applicable only for silk sarees purchased online. Orders placed through virtual video shopping are not eligible for international shipping.

 

Terms and conditions apply.